Career Opportunities

United States

Collection Specialist / Georgia

Location: Savannah, GA

Company: PSS Contact Center

Open Date: Immediately

Schedule:

Full-Time and Part-Time

Overview:

The Savannah, Georgia office of PSS is currently seeking individuals to fill full-time Collection Specialist positions. These exciting positions are key for managing the accounts of PSS highly visible customers. The Collections Specialist position is a first-party collections / customer service job with the following key responsibilities:

Responsibilities:

• Responsible for assigned customer accounts where the dollar volume, complexity or seriousness of the situation warrants escalation or closer monitoring
• Evaluate credit information and determine credit limits up to allowed approval limit.
• Make recommendations regarding bad debt write-offs and third party collection assignment when internal collections are deemed no longer effective.
• Prepare bad debt analysis reporting.
• Daily review of orders on credit hold for assigned accounts, taking action as needed to resolve issues preventing shipment of orders, including working closely with sales reps.
• Oversee third party collection agencies, including account assignment and performance evaluation. Oversee bankruptcy claims filing and follow-up.
• Responsible for on-going development of a training program to support credit and collection processes and training the Collection Specialists, including providing ongoing guidance.

Skill Requirements:

• In-depth collection experience in a manufacturing or business to business environment, negotiating for payment with delinquent or difficult customers while maintaining the relationship for on-going sales.
• Must possess good listening skills and patience, in addition to a level of assertiveness and persistence with a focus on customer service and quality.
• Solid understanding of basic accounting principles and Credit and Collections Principles and Laws.
• Credit investigation for setting credit lines and skip-tracing experience in reading and interpreting credit bureau reports, contacting other creditors, and using resources available both online and in a manual environment.
• Intermediate to advanced user of Microsoft Office (Word, Excel, and Outlook), with an emphasis on the ability to prepare and analyze data using Excel spreadsheets.
• Ability to work in fast-paced, high-pressure environment.
• Proven ability to work in a team environment and independently with minimal supervision.
• Experience in SaaS solutions and medical industry collections.

Special Notes/Comments:

If you are interested in applying for this position, please fill out this form.

All qualified candidates must successfully complete both pre-employment drug screening & criminal background check as well as be able to provide proof of education before being hired.

PSS is an Equal Employment Opportunity employer.